Terms of service

Last Updated: June 2026

Welcome to Crystal Clear UK Ltd. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Crystal Clear UK Ltd ("Crystal Clear", "we", "our", or "us") operates an online store offering premium crystal gifts, glassware, decanters, engraved products, and related accessories for sale through our website.

Business Name: Crystal Clear UK Ltd

Email: crystalclearuk@btconnect.com

Registered Office: Folkestone, Kent, United Kingdom

2. Use of the Website

By using our website, you agree that you will:

  • Use the website only for lawful purposes.

  • Provide accurate, current, and complete information when placing an order.

  • Not copy, reproduce, distribute, or exploit website content without our written permission.

  • Not misuse, interfere with, disrupt, or attempt to gain unauthorised access to our website, systems, or networks.

We reserve the right to restrict, suspend, or terminate access to our website if these Terms are breached.

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, dimensions, and prices are accurate.

However:

  • Product colours may vary depending on your screen or device settings.

  • Handmade, engraved, and personalised products may have slight variations.

  • Product availability may change without notice.

  • We reserve the right to modify, update, or discontinue products at any time.

Any dimensions, capacities, or specifications are approximate unless otherwise stated.

4. Personalised and Engraved Products

Customers are responsible for ensuring all spelling, dates, names, messages, and design details submitted for engraving are correct.

Once a personalised or engraved design has been approved and production has commenced:

  • Orders cannot be cancelled.

  • Personalised items cannot be returned or refunded unless faulty, damaged, or incorrectly produced.

We cannot accept responsibility for customer-supplied errors in engraving details.

5. Orders

When placing an order:

  • You confirm that all information provided is accurate.

  • All orders are subject to availability and acceptance.

  • We reserve the right to refuse or cancel any order.

  • An order confirmation email does not constitute acceptance of your order.

If we are unable to fulfil your order, we will notify you and provide a full refund for any payment received.

6. Pricing and Payment

All prices displayed on our website are in British Pounds Sterling (£) unless otherwise stated.

We reserve the right to:

  • Change prices without notice.

  • Correct pricing errors.

  • Refuse orders placed at incorrect prices.

Payment must be completed using one of the approved payment methods available during checkout.

7. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier or postal services.

  • Severe weather conditions.

  • Customs or import processing.

  • Events outside our reasonable control.

Shipping charges and delivery options will be displayed during checkout.

Risk in goods passes to you upon delivery.

8. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms.

In summary:

  • Non-personalised items may be returned within 30 days of delivery, subject to our Returns Policy.

  • Personalised, engraved, made-to-order, and alcohol products cannot be returned once production has begun unless faulty, damaged, or not as described.

  • Refunds will be processed following inspection of returned goods.

Please refer to our full Returns & Refunds Policy for complete details.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product photography

  • Images

  • Text

  • Designs

  • Graphics

  • Branding

  • Website layout

is the property of Crystal Clear UK Ltd or its licensors and is protected by copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Crystal Clear UK Ltd shall not be liable for:

  • Indirect or consequential losses.

  • Loss of profits, business, revenue, or data.

  • Delays beyond our reasonable control.

  • Misuse of products purchased from our website.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

Your statutory consumer rights remain unaffected.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to amend these Terms of Service at any time.

Any changes will be published on this page and will take effect immediately upon publication.

Continued use of our website following any changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Crystal Clear UK Ltd

Email: crystalclearuk@btconnect.com

Website: www.crystalclearuk.co.uk