Shipping Policy

At Crystal Clear UK Ltd, we are committed to delivering your order safely, securely, and as quickly as possible.

UK Delivery Only

We currently ship exclusively to addresses within the United Kingdom.

Unfortunately, we do not offer international shipping at this time.

Free UK Delivery

We are pleased to offer FREE UK delivery on all orders, with no minimum spend required.

There are no hidden shipping charges – the price you see is the price you pay.

Processing & Delivery Times

Engraved Bottles & Crystal

As each engraved item is individually personalised to your requirements, please allow 6–10 working days for engraving and preparation before dispatch.

Once completed, your order will be sent using a 48-hour UK delivery service.

Fully Cut Crystal

Our fully cut crystal products are typically processed and dispatched within 1–3 working days.

Once dispatched, orders are sent using a 48-hour UK delivery service.

Delivery Information

Delivery times are estimates and begin once your order has been dispatched.

While we work with trusted courier partners to ensure prompt delivery, delays may occasionally occur due to factors outside our control, including:

• Severe weather conditions

• Courier service disruptions

• Bank holidays and peak seasonal periods

• Incorrect delivery information provided at checkout

Crystal Clear UK Ltd cannot be held responsible for delivery delays caused by third-party courier services.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.

Delivery Address

Please ensure that all delivery details are entered correctly when placing your order.

We cannot be responsible for delays or additional costs arising from incorrect or incomplete delivery information.

Damaged or Missing Deliveries

If your order arrives damaged or if you believe an item is missing, please contact us within 48 hours of delivery so that we can investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer service team:

Crystal Clear UK Ltd
Folkestone, Kent, United Kingdom

Email: crystalclearuk@btconnect.com