Privacy Policy

Crystal Clear UK Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Who We Are

Crystal Clear UK Ltd is a retailer of premium crystal gifts, glassware, engraved products, and related accessories.

Registered Office:
Crystal Clear UK Ltd
Folkestone, Kent
United Kingdom

If you have any questions about this Privacy Policy or how your personal data is used, please contact us at:

Email: crystalclearuk@btconnect.com

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Payment information (processed securely through our payment providers)
• Order history and purchase information
• Communications with our customer service team
• Website usage information, including cookies and analytics data

We only collect information that is necessary to provide our products and services.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Deliver products to you
• Manage personalised and engraved orders
• Communicate with you regarding your order
• Respond to enquiries and customer service requests
• Improve our website, products, and services
• Prevent fraud and maintain website security
• Meet legal and regulatory obligations

Where you have chosen to receive marketing communications, we may also use your email address to send information about new products, special offers, and company news.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers where necessary to operate our business, including:

• Payment processors
• Delivery and courier companies
• Website hosting providers
• Shopify and related e-commerce service providers
• Analytics and website performance providers
• Professional advisers where required by law

These organisations only receive the information necessary to perform their services and are required to keep your information secure.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Enable shopping basket and checkout functionality
• Remember your preferences
• Improve website performance
• Analyse visitor behaviour and website traffic
• Support marketing and advertising activities

You can manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payment information is processed securely through trusted third-party payment providers and is not stored directly by Crystal Clear UK Ltd.

How Long We Keep Your Data

We retain personal information only for as long as necessary to:

• Fulfil orders and provide customer service
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where appropriate
• Restrict or object to certain processing activities
• Request transfer of your data to another provider
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Crystal Clear UK Ltd
Folkestone, Kent
United Kingdom

Email: crystalclearuk@btconnect.com